At RigidPackagingPro, our products are custom manufactured according to the specifications, artwork, dimensions, and requirements provided or approved by the customer. Because customized products are made specifically for each order, returns and refunds are subject to the conditions outlined below.

1. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or does not match the approved specifications, please contact us at info@rigidpackagingpro.com within 3 business days of receiving your order.

When contacting us, please provide:

Your order number
A description of the issue
Clear photographs of the products received
Photographs of the packaging, if the shipment arrived damaged
Any other information requested by our customer service team

Our team will review the issue and determine whether the problem resulted from a manufacturing, printing, or fulfillment error on our part.

2. Reprint or Replacement for Company Errors

If our review confirms that the product was defective, incorrectly produced, or does not match the specifications approved by the customer due to an error on our part, we will provide an appropriate resolution.

Depending on the circumstances, this may include a free reprint or replacement of the affected order.

The replacement or reprint will be produced according to the approved order specifications.

3. Returning Products

If a return is requested or required, the customer must return the complete affected order within 7 business days of receiving return instructions.

Products must be returned in the condition specified by our customer service team and accompanied by the required order information and documentation.

Return shipping costs are the customer’s responsibility unless the return is required because of an error caused by RigidPackagingPro.

4. Customized and Made-to-Order Products

Because our products are customized and made according to each customer’s specifications, customized or made-to-order products generally cannot be returned simply because the customer changes their mind or no longer requires the products.

Customers are responsible for reviewing and approving the final artwork, dimensions, quantities, materials, and other specifications before production.

5. Refunds

If a refund is approved, it will be issued to the original payment method used for the order, subject to the applicable deductions described below.

For issues caused by the customer, such as incorrect specifications, customer-approved artwork, or a change of mind, any approved refund may be reduced by applicable setup, production, shipping, or other non-refundable costs already incurred for the order.

No refund will be issued for products that have been used, altered, or disposed of before the issue has been reviewed by our team, except where required by applicable law.

6. Customer-Provided Information and Artwork

Customers are responsible for ensuring that all information and artwork submitted to RigidPackagingPro is accurate and approved before production.

RigidPackagingPro is not responsible for errors resulting from incorrect information, specifications, measurements, or artwork provided or approved by the customer.

7. Refund Processing

Once a return or refund has been approved, we will process the applicable refund to the original payment method. The time required for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.